Delivery & Returns

Returns:-

Please check your order confirmation email.  If any of the details are incorrect please notify us immediately.

We hope you're happy with your purchase, but if in the unlikely event you should change your mind, you have the right to return an item within 14 days from delivery, provided it has not been worn or used and is in the same perfect condition it was sent.  

We are unable to accept any item that has been used or damaged.

You must return the item within 14 days of delivery. In this instance we will refund the cost of the item minus postage and packing costs. Please contact us first before returning an item.  Return costs are your responsibility.

Please note:- All bespoke items eg. Personalised ID Collars etc. unfortunately cannot be returned or exchanged, so please be sure to enter any details you wish to be displayed, correctly, and check before placing your order to avoid any disappointment later.