Delivery:-

All our collars and Leads are handmade to order and will normally be dispatched within 4 working days, except during busy periods in which case we will notify you by email of an expected delivery date.

All Fleece blankets are also handmade to order, and will normally be dispatched within 7 - 10 working days, except during busy periods in which case we will notify you by email of an expected delivery date.

Costs:- UK Delivery

All items will be sent by Royal Mail 1st class or 2nd class Tracked. Postage & packing and are calculated by weight at the checkout.

Postage costs currently start from £2.85 for 2nd Class

If multiple items are ordered together, postage cost is calculated on weight and will be shown at the checkout.

Returns:-

Please check your order confirmation email.  If any of the details are incorrect please notify us immediately.

We hope you're happy with your purchase, but if in the unlikely event you should change your mind, you have the right to return an item within 14 days from delivery, provided it has not been worn or used and is in the same perfect condition it was sent.  

We are unable to accept any item that has been used or damaged.

You must return the item within 14 days of delivery. In this instance we will refund the cost of the item minus postage and packing costs. Please contact us first before returning an item.  Return costs are your responsibility.

Please note:- All bespoke items eg. Personalised ID Collars etc. unfortunately cannot be returned or exchanged, so please be sure to enter any details you wish to be displayed, correctly, and check before placing your order to avoid any disappointment later.