Delivery and Returns
- All our collars and Leads are handmade to order and will normally be dispatched within 2 working days.
- Personalised blankets will normally be dispatched within 2-3 working days, except during busy periods in which case we will notify you by email of an expected delivery date.
- All our beds are handmade to order, so please allow approximately 7-14 days for delivery. We will notify you by email of when to expect delivery.
Items will be sent by Royal Mail 1st class (standard) Postage & packing
- Collar or Lead. . . . . . . . .1st Class (standard) £2.50
- Collar & Lead together. . .1st Class (standard) £3.50
- Fleece Blankets. . . . . . . 1st Class (standard) £4.00
- Beds. . . . . . . . . . . . . . (next day- courier) £10.00
- If multiple items are ordered together, postage cost is calculated on weight and will be shown at the checkout.
- We hope you're happy with your purchase.
Collar and Lead is individually made to your requirements, so we would
only normally accept returns for an exchange or refund in the unlikely
event that they prove to be faulty or damaged.
for some reason you are not happy with your choice of Collar or Lead, we may accept its return as long as it has not been worn and is in the
same perfect condition it was sent.
- You must return the item within 7 days of delivery. In this instance we will refund the cost of the item. Postage to be paid by yourself. Please contact before returning an item.
- All bespoke items eg. Personalised ID Collars etc. unfortunately cannot be returned or exchanged, so please be sure to enter any details you wish to be displayed, correctly, and check before placing your order to avoid any disappointment later.